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The warranty is a legal right of consumers that affects goods intended for professional or personal use. The warranty provides protection for a period of time against disputes or defects present at the time of sale. You may also cover installation if it is included in the price of the product.
The person responsible for the guarantee is the establishment where we purchased the product. Later, if there is a problem, the organization will contact the manufacturer or supplier.
Most Hikvision products come with a 3-year warranty, but as of January 1, 2022, a wide range of Hikvision product lines are covered by the extended 5-year warranty for project-oriented premium products, including panoramic IP cameras, DeepinView and Ultra Series cameras, DeepinMind and Ultra Series NVR recorders; and a series of explosion-proof and anti-corrosion chambers. A full list of products covered by the 5-year warranty is available here.
Below we have outlined the standard warranty periods for Hikvision product groups (unless otherwise specified):
DVR and NVR recorders – 36 months
IP Cameras Series 1 (DS-2CD1xxx) – 24 months
IP Cameras Series 2 (DS-2CD2xxx) – 36 months
IP Cameras 3, 4, 5, 6, 7 and other project series – 36 months
Analog Cameras (Turbo HD and others) – 24 months
Encoders and Decoders – 24 months
Mobile DVR and NVR – 24 months
IP PTZ Dome Cameras DE Series (DS-2DExxxx) – 24 months
IP PTZ Dome Cameras DF Series (DS-2DFxxxx) – 36 months
IP PTZ Dome Cameras DY, TD Series and other project series – 36 months
Monitors and Video Walls – 12 months
Network Switches – 24 months
Lenses – 24 months
Access Control – 24 months
Alarm Systems – 24 months
Video Intercoms – 24 months
Other products – 12 months
Batteries, accumulators, parts subject to natural wear (such as buttons, mechanical locks, etc.) are covered by a 1-month warranty unless otherwise specified by the manufacturer.
Both the standard warranty and the newly extended warranty will automatically apply from the date of purchase. It will also be applied in Spain and in the rest of the countries of the world.
If you need technical help or advice on Hikvision physical security products or installation, call our team directly at +34 657 766 425 or send us an email at email@example.com and we will be happy to offer you technical support and advice.